Products. Shop for solar power products and accessories to complete your solar power system. Renogy Framed Solar Panels have a performance warranty of 25 years. Power is in our DNA. Fedex ( ground) tracking number- 9400111108296824494245. FREE SHIPPING! If you have any questions about tracking your order, please log onto your account to look for the tracking number. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Go Figure ! All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. No one is answering my calls or emails. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Renogy warranty registration. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. Enter your search term here... Search New support ticket . BAD COMPANY, DREADFUL CUSTOMER SERVICE. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. View all Solar Panels; Rigid Solar Panels Renogy loves to hear from and support our customers. Trust Renogy.com for all your solar power needs. The Renogy unit was fine. We hope you have enjoyed your online shopping experience with Renogy. FREE SHIPPING! Any modified products received will be returned to you at your expense. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. Read honest and unbiased product reviews from our users. Whereas our charge controllers have an operating temperature of -35°C to 55°C. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Please submit a ticket for all customer inquiries. FREE SHIPPING! Read honest and unbiased product reviews from our users. We have a dedicated Technical Team to help build the right Solar Solution for you. Join the 23 people who’ve already reviewed Renogy. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. | Read 21-40 Reviews out of 23 Shipping was fast and customer service has been great. Customer Center. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! For your clean energy needs. If you need solar accessories or wiring, Renogy has you covered. Click here to make a request to customer service. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. Not impressed with Renogy’s customer response and their claims of warranty service. Their contact information, as well as the information for … Nice equipment, poor customer service. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. Please be prepared with your invoice or the following information: Customer service is not prompt with their response time. Login Sign up. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. They told me it would cost an extra $100 to ship USPS. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Read honest and unbiased product reviews from our users. Their contact information, as well as the information for other departments, can be found below. Recent articles. English ; Spanish (Latin America) Welcome . I have been trying to contact them for 2 weeks!!!!! Your experience can help others make better choices. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. I NEED to know where my kit is. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Exclusions may apply See Details. No contact and it now Sept 11th. For Continental U.S. Orders:Processing time can take between 1-3 business days. Replacements The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. See Details. Want to get started with solar but don't know how? We have a dedicated Technical Team to help build the right Solar Solution for you. Exclusions may apply See Details. With these disconnected the batteries still would not charge. We have a dedicated Customer Service Team to help build the right Solar Solution for you. View all Products; Solar Panels. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Ordered, billed and paid July 16. View all Products; Solar Panels. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. Renogy Academy. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . If you ever have any questions, feel free to contact us. 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